Return and refund policy

Online purchases

You have 45 days, starting on your order’s billing date, to return the products and get a full refund through the original
payment method.

Please refer to the conditions and procedures described below to return a purchase. You will receive a delivery
confirmation email when the returned products have arrived at our warehouse. The total amount of the returned products will be refunded through the original payment method.

All returned purchases must meet the conditions below

All products must be returned in their original packaging and condition – unused, unworn and unwashed. They must not have any scratches, scuffs, stains, tears or other forms of alteration.

Please note that we only process returns of purchases made through www.newexprotection.com. We can’t accept returns for products purchased from third-party retailers.

If your returned products are mailed outside of the return period and the conditions above are not met, Newex reserves the right to refuse to process the return, in which case your products or your return request could be refused without refund.

How to return an online purchase through the mail?

Please note that the original shipping and handling fees will not be refunded unless the products are returned because
they are defective, or that Newex is at fault.

Steps to return a purchase:

1. Complete the form by clicking here

2. Print the form

3. Include the completed form in the returned purchase’s
package with the returned products

4. Important – postage and shipping service are at the
expense of the clients, who can use the courier company of their choice to ship
the package to the following address:

Newex Protection

Attn Online returns

3055 Viau street

Montreal, Quebec

H1V 3J5

5. Keep the tracking number of your courier company for tracking purposes.

6. Allow 5 to 10 business days for the return to be processed after it is received.

7. Allow up to 10 days for the credit to be applied to your account.

Order cancellation

OOPS! There is an error in the order you submitted? Unfortunately, online purchases cannot be cancelled or modified once they are in our systems. Please make a new order for the right size or colour and return the wrong size or colour order.

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Return and refund policy